Hotel and hospitality management software performs essential financial and organizational functions for hotels, motels, resorts and bed & breakfasts, as well as condos, RV parks and other forms of lodging. These functions include reservations, employee scheduling, accounting, property/maintenance management and customer relationship management. Here's what we'll cover: Common Features of Hotel Management Software Hotel property management systems should have strong reporting capabilities, as well as on-board business functions like accounting and employee scheduling. These features should be customized specifically for the hospitality industry to simplify and speed up your management and accounting processes—or, if they are not part of the software itself, should be compatible with the software you have.
Other essential features of hotel software systems include: Hotels need an effective customer-facing site that not only lets their guests book reservations online, but also integrate seamlessly with third-party booking engines. Meanwhile, you need an employee reservations system that facilitates room scheduling and availability, making it easy to identify vacancies, reservations and occupancies visually and/or through custom searches.
Front desk & housekeeping This includes organizing check-ins and check-outs, coding keycards, scheduling wakeup calls and tracking progress of cleaning staff, assigning them to specific rooms or tasks as necessary. Point of sale (POS) POS systems are typically used for restaurants and retail stores. In the hospitality industry it’s used to allow customers to pay for, or charge to their room, products and services like restaurant meals, room service, incidentals like mini-bar items or pay-per-view, Wi-Fi, health club/spa services etc. Maintenance management An essential function, it’s important that hospitality management software tracks the property ownership/rental information (leases, taxes etc.) as well as tracking work orders, scheduling preventative maintenance and communicating with maintenance staff. Hotel CRM software takes all the information you have about a customer and uses it to support customer loyalty and retention. It allows you to monitor guest profiles, activity history and participation in loyalty programs to optimize rewards programs and sales and marketing tactics. Reservations screen in What Type of Buyer Are You?
Hotel management software buyers typically fall into one of the following categories: Franchises. Many franchises have specific rules on what hospitality software can be used, while others, such as Holiday Inn, allow their franchisees to make the decision for themselves.
Make sure you discuss your software options with the franchise to get their input on which products are recommended and why. Hotel chains. At the other side of the table, if you represent a brand with multiple properties, you need to determine whether you want a single hotel PMS across them all or allow them to choose for themselves. Ask yourself how much—and what kind of—information you want to gather from each of your properties, and whether it needs to come in automatically or if manual reporting will be sufficient. If you do go with a single unified product, be sure to consider how the needs of each property differ—you may only have one hotel in Las Vegas, but it will need some of the features associated with Casino Management Software, which may necessarily impact your purchase decision. Large hotels and resorts. The larger the property, the more robust a system you’ll need.
Large hotels and resorts typically have lots of different products and services for people to buy, more maintenance requests and more complicated reservation and scheduling needs. It should be worth it to pay more for a that can make all your processes smoother. Small property owners. A bed-and-breakfast or a hotel with only a few rooms will have much less robust needs than a large resort. If you are just starting out, you may wish to consider a simple, but comprehensive system that includes property management and account capabilities. If you already have software that meets those other needs, be sure your new system is compatible with your legacy hotel management system.
Property managers. If you represent an RV park, a condo or some other form of communal living, you may wish to consider property management software instead of software for hotels. That being said, if there’s a lot of turnover at your property it may be easier to use this category of software, which is designed to handle reservations and accounting for high-turnover environments. Market Trends to Understand Software as a Service (SaaS). Most software is moving away from locally installed software and toward Web-based systems that can be accessed anywhere for a monthly fee.
This drastically reduces the up-front costs of purchasing a system as well as the ongoing need for an IT infrastructure. The disadvantage is that monthly costs can add up over time, but most businesses prefer the flexibility associated with SaaS systems. Market fragmentation. Because of the relative ease of developing software, there are lots of new companies entering the hotel management software market. Many of these come from Canada and Europe and are now looking to enter into the U.S. Though this will no doubt lead to better costs and quality in the long run, at the moment buying decisions may be even more confusing than they were a few years ago.
Evaluating Hotel and Hospitality Management Software Pricing for hotel property management software is usually either per room/unit or per user. Keep in mind that for an on-premise system you’ll pay a single fee, likely with an annual maintenance upgrade, while Web-based systems (Software as a Service, or SaaS) will charge on a monthly basis. Specific questions to ask when evaluating hoteling software include:. Does your marketing strategy require customer relationship management (or will it, in the future)?.
Are you using social media like Twitter and Facebook to communicate with your guests? Does the software support that?. Do you already have a property management system in place?. Are your guests buying additional products or services from you, requiring a point-of-sale system? Do you already have one?
Is it compatible?. How extensive is your third-party? Is the system compatible with those sites you wish to be associated with?. What kind of data do you want to collect about your guests? Does the software store that data? How many records will it let you have?. Do you require a solution with large group and event management capabilities?
It’s important to consider whether you need something specific to your type of property (hotel, motel, resort), or something more generic and/or basic. Recent Events You Should Know About Trivago buys Swiss hotel software provider Base7booking. Trivago, the popular online travel agency, is hoping to get small and independent hotels to use the Base7booking hotel property management system. This is another example of OTAs moving toward selling B2B services to hotels in addition to their core consumer-focused business. TravelClick estimates bright 2017 first quarter for group bookings.
Even though transient bookings (short-term stays) remained flat in the last quarter of 2016, TravelClick’s November 2016 North American Hospitality Review, with a 6.8 percent boost in occupancy in the group segment. New reporting tool CloudEnterprise simplifies analytics for hotels. CloudEnterprise, the newly released reporting tool from MSI, is supported by their TruCloud platform and offers a way to consolidate data from multiple properties automatically. This allows stakeholders to have the most important reports at hand in order to make decisions. Take this so we can help you identify the products that best fit your needs.
What Is the FrontRunners Quadrant? A Graphic of the Top-Rated Hotel Management Products FrontRunners uses real reviews from real software users to highlight the top software products for North American small businesses. Our goal is to help small businesses to make more informed decisions about what software is right for them.
That’s why we engineered FrontRunners. To create this report, we evaluated over 80 Hotel Management products.
Only those with the top scores for Usability and User Recommended made the cut as FrontRunners. Scores are based on reviews from real software users. What’s the Difference Between the “Small Vendor” and “Enterprise Vendor” Views? The Different Graphics Show Different Sizes of Vendors Small and Enterprise refer to the size of the software vendor company—not necessarily the size of customers they serve.
We break vendors into two groups for two reasons: It’s a more equal comparison of products, and software buyers have told us it’s helpful. To determine who’s Small and who’s Enterprise, we look at how many employees the vendors have. All products in FrontRunners, whether Enterprise or Small, are evaluated using the same process.
Each graphic shows the top 10-15 performers for each the Enterprise and Small vendor categories. You can switch views simply by clicking on the version you’d like to see (above the graphic). You can read more in the full.
How Are FrontRunners Products Selected? Products Are Scored Based on User Reviews The gist is that products are scored in two areas—Usability and User Recommended—based on actual user ratings. To be considered at all, products must have at least 20 reviews published within the previous 18 months, and meet minimum user rating scores. They also have to offer a core set of functionality—for example, reservation management, front office functionality and housekeeping management. From there, user reviews dictate the Usability and User Recommended scores. Usability is plotted on the x-axis and User Recommended on the y-axis.
You can download the full. It contains individual scorecards for each product on the Frontrunners quadrant. But What if I Have More Questions?
Check Out Our Additional Resources! Have questions about how to choose the right product for you? You’re in luck! Every day, our team of advisors provides (free) customized shortlists of products to hundreds of small businesses. Simply take this to help us match you with products that meet your specific needs. Or, talk to one of our experienced software advisors about your needs by calling (844) 687-6771—it’s quick, free, and there’s no obligation.
For more information about FrontRunners, check out the following:. The “FrontRunners FAQs for Technology Providers,” linked at the top of, for detailed answers to commonly-asked questions. The complete to understand the scoring. For information on how to reference FrontRunners, check out the. Except in digital media with character limitations, the following disclaimer MUST appear with any/all FrontRunners reference(s) and graphic use: FrontRunners scores and graphics are derived from individual end-user reviews based on their own experiences, vendor-supplied information and publicly available product information; they do not represent the views of Gartner or its affiliates.
Customizable Reports Note: Refer to the complete Help that is part of the Oracle Reports Builder software. This can be found when the Oracle Reports Builder is active and selecting the Help Help Contents or F1 in the Reports Builder software.
OPERA configuration allows an unlimited number of user-defined report formats to cover items such as guest folios, confirmation letters, registration cards, messages and accounting statements. While the content of these forms are defined using 'merge codes,' Oracle Developer 2000 Report Builder provides the formatting functionality. Definitions for each report are unique to that report and include such general items as the page size, margins and orientation, placement of page headers and footers, fonts, and number of copies. You have a lot of flexibility in how you set up these customizable reports.
You can start new reports and design as you work or make use of OPERA's sample report templates to create customizable reports for your property. Note: Another available option for customizing reports in OPERA is the OPERA XML Publisher, which combines the functionality of oracle reports with the flexibility of Microsoft Word.
Throughout this help topic you will notice certain options that pertain specifically to customizing reports with the OPERA XML Publisher/Stationery Editor. While these options will be defined here, refer to the help topic for more detailed explanations of these features. The path where customizable reports are to be stored is determined by the CUSTOMIZABLEREPORTS variable in the defaultxxx.env file on the application server. In the original installation, the folder has been created and the path has been correctly filled out. The path resides at micros opera production customizable reports.
Note: Multi-byte, or special characters, can and will be displayed on customizable reports. Following is a list of the sample reports that are provided by OPERA. When creating your property's reports it is recommended that you use the sample report as a starting point. When creating your reports it is imperative that the report belong to the report group noted, so OPERA can find the report when triggered to print. The following list contains the only customizable reports that are allowed within OPERA. The Report Groups listed will not be seen from the front end of the application Miscellaneous Reports, but you will be able to access these report groups from the Configuration Setup Report Setup menu. Click on the sample report to view all of the merge codes that are available for that sample report.
Opera Hotel V5 New Features Pms. 1. MICROS - FIDELIO Opera Hotel Edition p News Features in V5. Oldsmobile silhouette engine diagram. Opera PMS Version 5 This presentation will take you through the new Thi i ill k h h h features available in Version 5 of Opera PMS. Opera PMS – what‘s new?
Reports Reports are a valuable tool for managing, tracking and analyzing OPERA data. To view OPERA reports, select MiscellaneousReports from the OPERA main menu. The Reports screen appears. (The Reports screen also appears when you select the Print button from the Profile screen Options menu for company, travel agent, source, and contact type.) At the Reports screen, you can:. Search for and access a report based on specific criteria. Fax or e-mail the report.
Print the report. Select a file output format Reports can be 'streamed' directly from the print server for multiple purposes, including email, fax, client printing and direct printing.
Refer to for more details. OPERA ships with a number of predefined standard reports, each containing a descriptive Report Name (e.g., Deposit Activity Report) in an REP format (e.g., depositactivity). Both the Report Name and REP Name are displayed in a grid on the Reports screen for easy identification.
Users at individual properties (using PMS) and those at a central reservation office (using ORS) can change a sample report title and other details. If a title is changed, the new name appears in the Report Name column on the Reports screen. Example of Reports Selection Screen (Non BI Publisher Reports) Example of Reports Selection Screen (BI Publisher Reports) Search Criteria To search for a report, enter your search criteria and select the Search button: Property. Select the down arrow to choose the property from which you wish to select a report.
This feature is available when the OPP MHT2 license is active. Enter the report file (REP) name (e.g., creditcardhistory, depositactivity, etc.) or the report descriptive name (e.g., Credit History Report, Deposit Activity Report) to search for a specific report. Select the check box or boxes that correspond to the applications to locate reports. All licensed applications are selected by default.
When you select the Print button from the Profile screen Options menu, the Application check boxes are not available; the application is automatically determined by the OPERA product with which you are working when you selected the Print option. Report Group.
Select the down arrow to filter the search results by the report group (e.g., Accounts Receivable, Financial, Profiles, etc.) in which you are interested. All report groups are shown by default.
Note: When you select the Print button from the Profile screen Options menu, the Report Group filter is not available; the group is automatically determined by the type of profile from which you selected the Print option. When a report is highlighted and you select OK (or double click on the report name), an individual report options screen appears.
From this screen you have an opportunity to select more display options, filters, and ranges for the selected report. You can preview the report and/or print hard copy in addition to faxing, e-mailing, and creating an output file.
When the OPR ORS license code is active: When a report is highlighted and you select OK (or double click on the report name), you have an opportunity to select a specific property or multiple properties from within the CRO for which you want the report. If only one property is assigned to the CRO, you are not presented with this option and the report automatically prints information for the single property. Additionally, a report options screen appears where you can select more display options, filters, and ranges for the selected report. You can preview the report and/or print hard copy in addition to faxing, e-mailing, and creating an output file. Output Options Each report offers you the option to fax or e-mail the report output to one or more recipients, or to print the output to a file. Set up the generic output functionality here. ( Permission Controlled by User) Automatically selects the Print to File check box.
You may then select the appropriate file format. If you are e-mailing the report, the file will be attached to an email message (e.g., as a PDF or HTML file.
If you are faxing the report, the file will be rendered in the selected format and the image will be faxed. When faxing or e-mailing a report, you can select the recipient from existing profiles or create a new recipient. See Email/Fax Destination for details. Note: When selecting the Fax/E-mail method for printing Banquet Event Orders the document attached to the email is renamed to the report name with the Block ID appended to it.
For instance, in the case of a BEO named 'BEO 1 Column', the output would be renamed as 'BEO 1 Column - 795547.pdf'. Print to File.
(Permission Controlled by User) (Only available for Non BI Publisher reports) Exports a report in your choice of the following file formats. HTML, PDF, RTF, Delimited, Delimited Data, XML, or Spreadsheet.
If you select Delimited or Delimited Data, you are prompted to select the field delimiter character you wish to use (e.g., comma, tab). For Shift Reports, see the section below entitled Saving Shift Reports to a File. Note: In general when creating a report as XML, the XML file will reflect the DATA model of the report. In other words the data in the XML file is the result of all the report queries. It does not necessarily reflect the LAYOUT model of the report. There will often be elements in the XML that are not visible in the PDF version of the report. It is recommended to only use Delimited and Delimited Data file formats for Simple Reports.
Delimited and Delimited Data file formats should not be used for reports that have Group By's or other elaborate output formatting. By using Delimited and Delimited Data on reports that have elaborate outputs, this could cause duplication of rows or prevent rows from displaying. Also, there is the possibility that a report may hang when generated for a large amount of data when using Delimited and Delimited Data as an output type. For non-Bi Publisher reports, this LOV is available when the check box Print to File has been selected. It defines the format that the report file is saved as. For BI Publisher reports, this is the format to be used when previewing the report or when printing the report to file. The default format is set up in ConfigurationSetupReport SetupReports.
You can change the file format to your current needs. The options are: HTML, PDF, RTF, XML. EXCEL is also an option for some BI Publisher reports, such as repmealtypeforecastbi, repcateringprogressbi, reproomrevcatpacebi, repmgrprogressbi, and repmonthenddetailsbi. On the BI Publisher report parameter screen, Preview opens the report in the associated program of the selected format, such as RTF in MS Word or EXCEL in MS EXCEL. Enter the number of copies for printed reports.
By default, the number of copies specified in the appears here. The minimum number of copies is 1. You may change the number of copies before printing the report. Current Printer. Select the down arrow to choose the printer for printed reports. The Available Printers screen appears. By default, the reports printer that was set up for the current workstation in ConfigurationSetupWorkstationsPrint Tasks appears here.
Select another printer from the drop down list, if desired. In a single property environment, the LOV lists all printers for the logged in property as well as any printers without a property defined. The printer is identified in the Available Printers screen with the Printer Name and Description.
In a multi-property environment, the LOV lists all printers for the properties the logged in user has access to. This also includes any printers without a property defined.
The printer is identified in the Available Printers screen with the Printer Name, Description, and Property associated with it. When the GeneralReport Scheduler application function is set to Y, this option takes you to the reports component of the Report Scheduler screen.
When you select the History button from the Reports screen, the Reports Scheduler displays the history details of the highlighted report on the Reports screen. For more details on viewing report history, see. Currency Exchange and Reports Note: When printing and displaying currency information in reports, currency-related fields will, in general, display up to 16 characters (including commas, periods or other punctuation). The 16-character space made available for currency information in PMS report layouts is based on the use of the Arial Unicode MS font and report generation in PDF format (and not HTML, text, etc.). Also note that use of the Arial Unicode MS font, which is provided with OPERA installations, may be changed by the property via app server settings; doing so may modify the number of characters supported by currency fields.
Reports in Local Currency When running a report in the currency configured for the property, if the reservation/block are in the configured currency, then this is the currency that is displayed on the report. But if the reservation/block is in a foreign currency, the foreign revenue will be converted based on the current date, the fixed rate at check-in, the fixed rate when the reservation is created, or the fixed rate when the block is created. The following is an example that will show the functionality in more detail: The following elements will be considered: Currency Code Exchange Rate Flag and Exchange Date Current Date - Exchange Date remains blank. Fixed at Check In - Exchange date remains blank until the reservation is checked in which the exchange date will be updated with the check in date. Fixed at Reservation - Exchange date is the reservation creation date.
Fixed at Block - Exchange date is the block creation date. Revenue Amounts in Foreign Currency Exchange Date 1. If it is Fixed at Reservation or Fixed at Block then the revenue amounts will be in the local currency if the exchange date is less than the current business date.
If the exchange date is the current business date, then the foreign currency amounts will be converted to the local currency. If it is the Current Date, the foreign currency amounts will be converted to the local currency using the current business date as the exchange date. If it is Fixed at Check In and the guest is checked in, then Option 1 above is used. If it is Fixed at Check In and the guest is not checked in, then Option 2 will be used. Reports in Foreign Currency When running a report in a foreign currency, if the reservation/block is in the local currency, it will be converted into the local currency. But if the reservation/block are in the same foreign currency as the report, then no conversion is necessary. And, if the reservation/block is in a different foreign currency than the report is, then the reservation/block currency is converted based on the current date, the fixed rate at check- in, the fixed rate when the reservation is created, or the fixed rate when the block is created.
The following is an example that will show the functionality in more detail: The following elements will be considered: Currency Code Exchange Rate Flag and Exchange Date Current Date - Exchange Date remains blank. Fixed at Check In - Exchange date remains blank until the reservation is checked in which the exchange date will be updated with the check in date. Fixed at Reservation - Exchange date is the reservation creation date. Fixed at Block - Exchange date is the block creation date. Revenue Amounts in Foreign Currency Exchange Date 1.
If the currency code of the reservation is the same as the one for the report, the foreign currency amounts will be taken. If the currency code of the reservation is in the local currency, then the currency will be converted to the report currency using the exchange rate of each individual reservation date. I the reservation is in a different foreign currency than the report currency, then the revenue amounts will directly be converted into the report currency using the exchange date. Using Report Parameters OPERA stores the record-selection criteria with a report. Each time you run the report, OPERA retrieves the selected set of data records. You can select different records to run your report by specifying a new value, or run a report with all of the data records in the data source. Reports associated with a Report Form will display no parameter information.
Parameter Label. Database field name, or a placeholder for data that might change in a report. Default Value. Alpha or numeric data filter. Current Value. Same value as the default value prior to entering a new value.
This field reflects the changed value when different from the default value. Enter a new value other than the one displayed in the default value field. If you change existing text or values, the field changes to reflect the new data. To select all of the data records in the data source, make sure this field is empty and press OK. The highlighted parameter changes background color indicating a new value has been entered. Note: After you load the new value, records associated with that value are available to the report only during this preview or print session.
When you're finished running the report, the report parameters are returned to the default values. Accept the original parameter settings for this report.
Confirm a new value. Withdraw from making changes to the default value. Editing a Report Pressing Tab, Shift + Tab or the Up and Down arrows to move through the Reports list, select a report with parameter labels. Double-click a parameter label to display the Edit Parameters dialog. Enter a new value other than the one displayed in the default value field. If you change existing text or values, the default value field changes to reflect the new data.
To select all of the data records in the data source, make sure this field is empty and press OK. After you load the new value, records associated with that value are available to the report only during this preview or print session. When you're finished running the report, the report parameters are returned to the default values. Right-Clicking to Shortcut Menu Many OPERA reports may require you to enter certain values or parameters with which it then performs its ORStions. You can edit parameter labels and default values for reports to run the report for all records, or for select records using two different methods. Reports associated with a Report Form display no parameter information. Select a report containing parameter labels and default values, select the parameter label and/or default value you want to edit, and double-click on this field to display the Edit Parameters dialog, or right-mouse click on this field to display a shortcut menu.
The shortcut menu that appears displays the available commands for the selected form. Shortcut Menu Command Help Edit Parameters. Displays the Edit Parameters dialog. Here you can change the entry in the Default Value field by entering a different value, or clearing the field. Clearing the field lets you run the report for all matching records. Default Value. To change the default value, clear the field by backspacing and entering a different value.
The selection bar color changes to indicate a different value has been specified. Parameter Name.
Displays an information dialog box specifying the parameter name; for example, the parameter name is 'PTrxdate.' Click the OK button to clear the dialog box. This information is useful if you will be customizing this report.
Parameter Data Type. Displays an information dialog box specifying the parameter data type; for example, the data type of the parameter 'ptrxdate' is 'VARCHAR2.' This information is useful if you will be customizing this report. Report Logos You can add your property logos to your reports. This step requires you to create a picture or drawing stored as a.gif file (a file with a.GIF extension) in the directory ( runtimes) where all OPERA images are stored.
Graphics can be simple drawings or elaborate scanned photographs. If (your organization is a multi-chain property, and the logo is different for each of your properties, create a logo image file for each property. The logo file should be available in the directory where images are stored, and the file name must be the same name as your Property Code. For example, if your property is The Inn Of Naples, and your property code is TION, the logo file you create should also be named: TION.GIF Logo Rules To use logo graphics files for your reports, keep the following rules in mind:.
Store the image files in the OPERA image directory so that reports will run properly. Names of image files should contain no spaces. Maximum height and width for image files should be 1.25 inches (height) X 2 inches (length). If you don't want logos for your reports, you will need to create a non-logo image file. Creating a Logo Image File If you haven't already scanned your property logo file, or used another graphic application to create one, you can use the Paint applet distributed with Windows. Open the Windows Paint applet by selecting from the Windows Start button ProgramsAccessoriesPaint.
From the Paint menu bar, select ImageAttributes to display this screen. For Width and Height, enter 2 (width) and 1.25 (height). These are the maximum dimension values. You can also enter lesser values. For Units, select the Inches radio button. For Colors, accept the default Colors radio button.
The empty frame displays in the upper left corner of the Paint canvas. Use the Paint applet features to design your own logo. From the Paint menu bar, select FileSave. Point to the OPERA images directory and assign a File name that matches your Property Code.
From the Paint menu bar, select FileExit. When you View or Print Reports the left corner of the upper margin will display your logo.
Creating a Non-Logo Image. Open the Windows Paint applet by selecting from the Windows Start button ProgramsAccessoriesPaint. From the Paint menu bar, select ImageAttributes to display this screen. For Width and Height, enter 1. For Units, select the Pels (pixels) radio button. For Colors, accept the default Colors radio button. The microscopic frame displays in the upper left corner of the Paint canvas.
From the Paint menu bar, select FileSave. Point to the OPERA images directory and assign a File name that matches your Property Code. From the Paint menu bar, select FileExit. When you View or Print Reports the left corner of the upper margin will display no logo. Printing or Displaying Reports When you select one of the Reports groups, the left side of the screen displays a list containing the available reports for that Report group.
In this menu you can move the cursor up and down to find the desired report (they are listed alphabetically). When you have found the report you require you can Print a report, Preview the report on your screen or send it to a File on disk (for retrieval later). Reports associated with a Report Form provide the page orientation option and now have the ability to print in portrait, landscape, or default (originally configured) mode. Report filenames are displayed in the report caption for each report view in Online Help.
Report filenames also appear at the bottom right side of the printed report. Display a report on the screen without printing it. The report will be formatted and sent to the printer. Depending on the report the messages Preparing data, Searching, and/or Printing may appear on the screen. If the system does not find data corresponding to the search criteria, then No records found appears. Before a report is printed, OPERA asks you how many copies you want to have.
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The default is 1. Store a report in a file so that you can access the report later.
Click the down arrow next to this filed and type a file name. The file will have an automatic extension of.PRN. The printing of the report is possible with the reports system or at the level of the operating system. For Shift Reports, see the section below entitled Saving Shift Reports to a File.
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Exit from the Form display. Printing a Report Select the desired radio button category in the Sections area: Guests in House, Reservations, Profile, Financial, End of Day Routine, Statistic, Shift Report, System Configuration, or Special. Or enter a partial report name in the Search field. The reports associated with this report category will display in the Reports area. In the Reports area, move to the group that contains the report you want to print, and select (highlight) this report. In the Output Device Group area, select Printer, Screen, or File as your destination target. Select the number of copies to print if you are printing a hard copy of the report.
Select Print to run the report. Note: To print specific records, enter the values for parameters such as date range, group name, transaction, cashier number or other information defined by the selected report if required. To print a report for all records, ignore or delete the default information from the parameters fields. Select OK to print the report.
Sending Reports to a Fax Number You have the option to send reports by fax as well as being able to print reports to a printer, file, or screen. If you decide to fax the report, select the Fax check box (space bar or mouse click).
The Print option is now replaced by the Send option, and the Enter fax number dialog displays. Enter the target fax number in the Fax Number field.
Once you enter the Fax number, the final report is sent to a fax queue. The designated Fax gateway will then process the job from the fax queue. The filename for the report you have selected to fax is automatically displayed. The target destination type for this report output is Fax. Other options are e-mail (future functionality) or printer and can be selected from the Edit function in Reports System Configuration after selecting Setup from the Run Reports dialog. Enter the fax number for the destination receiving the selected report. Complete the Send action.
Discontinue the Send action. Saving Shift Reports to a File You can save Shift Reports to a local folder in HTML, PDF, RTF, XML, DELIMITED, DELIMITED DATA format by selecting the Print to File check box, selecting the file format, and using the File button from the selected Shift Report. To save Shift Reports to a file: 1. From MiscellaneousReports, enter a report name or select a report from the Shift Reports group. Click the Print to File check box.
Click the file output format to save the shift report group as from the drop down list. Double-click the selected report or click OK to display the report form. Select the File button. The save file dialog box appears.
Select the drive letter from the drop-down list, and then double-click each directory folder to navigate down to the working folder in which to save the report. Single-click to select the working folder, and then click OK. The Shift Report will then be saved in this working folder.
Note: Keep in mind, when navigating through the directory to the working folder, wherever you click OK, that's where the Shift Report will be saved! Shift Reports Form Save File Dialog Box Tips and Tricks:.
Each Shift Report selected to be saved to a file for that session will prompt to use the same working folder. Select Yes to save each report in the same working folder. During the same session, if you want to save a Shift Report in a different location, select No at the prompt. Follow steps 4 and 5 above to save the report in a different working folder.
To Cancel saving a Shift Report, select Cancel on the save file dialog box. You can enter the full path to the working folder in the save file dialog box filename field and click OK as an alternative to navigating through with steps 4 and 5 above. You can create a new folder on the fly while saving a Shift Report by selecting the 'Create a New Folder' icon, select and right-click the New Folder to rename, and then click OK. The Shift Report will be saved in the new folder. Opera stores the record-selection criteria with a report. Each time you run the report, Opera retrieves the selected set of data records. You can select different records to run your report by specifying a new value, or run a report with all of the data records in the data source.
Reports associated with a Report Form will display no parameter information. Parameter Label. Database field name, or a placeholder for data that might change in a report. Default Value. Alpha or numeric data filter.
Current Value. Same value as the default value prior to entering a new value. This field reflects the changed value when different from the default value. Enter a new value other than the one displayed in the default value field. If you change existing text or values, the field changes to reflect the new data. To select all of the data records in the data source, make sure this field is empty and press OK.
The highlighted parameter changes background color indicating a new value has been entered. Note: After you load the new value, records associated with that value are available to the report only during this preview or print session.
When you're finished running the report, the report parameters are returned to the default values. Accept the original parameter settings for this report. Confirm a new value.
Withdraw from making changes to the default value. Editing a Report Pressing Tab, Shift + Tab or the Up and Down arrows to move through the Reports list, select a report with parameter labels. Double-click a parameter label to display the Edit Parameters dialog.
Enter a new value other than the one displayed in the default value field. If you change existing text or values, the default value field changes to reflect the new data.
To select all of the data records in the data source, make sure this field is empty and press OK. After you load the new value, records associated with that value are available to the report only during this preview or print session. When you're finished running the report, the report parameters are returned to the default values.
Many Opera reports may require you to enter certain values or parameters with which it then performs its ORStions. You can edit parameter labels and default values for reports to run the report for all records, or for select records using two different methods. Reports associated with a Report Form display no parameter information.
Select a report containing parameter labels and default values, select the parameter label and/or default value you want to edit, and double- click on this field to display the Edit Parameters dialog, or right-mouse click on this field to display a shortcut menu. The shortcut menu that appears displays the available commands for the selected form. Shortcut Menu Command Help Edit Parameters. Displays the Edit Parameters dialog. Here you can change the entry in the Default Value field by entering a different value, or clearing the field.
Clearing the field lets you run the report for all matching records. Default Value. To change the default value, clear the field by backspacing and entering a different value. The selection bar color changes to indicate a different value has been specified. Parameter Name. Displays an information dialog box specifying the parameter name; for example, The parameter name is 'PTrxdate.' Click the OK button to clear the dialog box.
This information is useful if you will be customizing this report. Parameter Data Type. Displays an information dialog box specifying the parameter data type; for example, The data type of the parameter 'ptrxdate' is 'VARCHAR2.' This information is useful if you will be customizing this report. You can add your property logos to your reports. This step requires you to create a picture or drawing stored as a bitmap file (a file with a.BMP extension) in the directory where all Opera images are stored. Bitmaps can be simple drawings or elaborate scanned photographs.
If (your organization is a multi-chain property, and the logo is different for each of your properties, create a logo graphic file for each property. The logo file should be available in the directory where images are stored, and the file name must be the same name as your Property Code. For example, if your property is The Inn Of Naples, and your property code is TION, the logo file you create should also be named: TION.BMP Logo Rules To use logo graphics files for your reports, keep the following rules in mind:. Store the bitmap files in the Opera image directory so that reports will run properly.
Names of bitmap files should contain no spaces. Maximum height and width for bitmap files should be 1.25 inches (height) X 2 inches (length). If you don't want logos for your reports, you will need to create a non-logo bitmap file. If you haven't already scanned your property logo file, or used another graphic application to create one, you can use the Paint applet distributed with Windows. Open the Windows Paint applet by selecting from the Windows Start button ProgramsAccessoriesPaint.
From the Paint menu bar, select ImageAttributes to display this screen. For Width and Height, enter 2 (width) and 1.25 (height). These are the maximum dimension values. You can also enter lesser values. For Units, select the Inches radio button. For Colors, accept the default Colors radio button.
The empty frame displays in the upper left corner of the Paint canvas. Use the Paint applet features to design your own logo. From the Paint menu bar, select FileSave.
Point to the Opera images directory and assign a File name that matches your Property Code. From the Paint menu bar, select FileExit. When you View or Print Reports the left corner of the upper margin will display your logo. Open the Windows Paint applet by selecting from the Windows Start button ProgramsAccessoriesPaint. From the Paint menu bar, select ImageAttributes to display this screen. For Width and Height, enter 1. For Units, select the Pels (pixels) radio button.
For Colors, accept the default Colors radio button. The microscopic frame displays in the upper left corner of the Paint canvas.
From the Paint menu bar, select FileSave. Point to the Opera images directory and assign a File name that matches your Property Code.
From the Paint menu bar, select FileExit. When you View or Print Reports the left corner of the upper margin will display no logo. You have the option to send reports by fax as well as being able to print reports to a printer, file, or screen. If you decide to fax the report, select the Fax checkbox (spacebar or mouse click). The Print option is now replaced by the Send option, and the Enter fax number dialog displays. Enter the target fax number in the Fax Number field. Once you enter the Fax number, the final report is sent to a fax queue.
The designated Fax gateway will then process the job from the fax queue. The filename for the report you have selected to fax is automatically displayed. The target destination type for this report output is Fax.
Other options are e-mail (future functionality) or printer and can be selected from the Edit function in Reports System Configuration after selecting Setup from the Run Reports dialog. Enter the fax number for the destination receiving the selected report. Complete the Send action. Discontinue the Send action.
Need to get to grips with Opera PMS Hotel Software? Being able to use Opera PMS Hotel Software is very important for a Hotel Receptionist, which is why we’ve created this course.
Whether you have some experience as a Receptionist, or are a beginner, we cover everything. As well as qualifying you for a Receptionist role, this certificate can also lead to a career as a Front Desk Supervisor or Manager. It will demonstrate to prospective employers that your knowledge is up-to-date and will make you more employable.
Studying with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams.
All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study efficiently and guide you to secure your qualification. Course Objectives: The Opera PMS hotel booking and reservation system is the most popular PMS system, used by leading hotel brands all over the world, and this training course will help you to develop all of the skills needed to operate it. Who is the course for? The course is suitable for those looking for work as a receptionist in the hospitality industry, newly appointed front-desk staff, experienced receptionists who want to build their Opera PMS skills and those returning to the industry who want to update their skills.
Method of assessment: At the end of the course, you will take an online multiple choice test, which is marked automatically, giving you an instant grade. Certification: Successful candidates will earn the “ Certificate in Opera PMS Training”.
Entry requirements:. Applicants must be 16 or over. Applicants must have a basic understanding of English language, literacy, numeracy and ICT Career path: This qualification will help you to find work as a front desk operator in the hotel industry, and from there you could earn a promotion to become a supervisor or manager. Please note that Opera PMS software is not included with this course. Opera Log In and Log Out, Main Screen Opera Log In and Log Out, Main Screen 00:04:00 2. Profile Creation and Amendments Profile Creation and Amendments 00:04:00 3.
Creating Reservation Creating Reservation 00:06:00 7. Preferences and Features Requests Preferences and Features Requests 00:02:00 8. Amending Reservation Amending Reservation 00:02:00 9. Cancelling Reservation Cancelling Reservation 00:02:00 10. Check In (2 Ways) Check In (2 Ways) 00:05:00 11.
Check out Check out 00:03:00 12. Cashiering Posting Charges Cashiering Posting Charges 00:05:00 13. Cashiering Splitting and Transferring Charges Cashiering Splitting and Transferring Charges 00:02:00 14. Cashiering Routing Cashiering Routing 00:04:00 15. Alerts Alerts 00:03:00 16. Traces Traces 00:04:00 17. Room Status, Out of Order and Out of Service Room Status, Out of Order and Out of Service 00:04:00 18.
Opera Reports Opera Reports 00:05:00 Mock Exam Mock Exam: Opera PMS 00:40:00 Final Exam Exam: Opera PMS 00:40:00.